idobet FAQ

On the idobet login page, click the "Forgot your password?" link. Enter your registered email address or username. We will send a password-reset link to your email within a few minutes. Click the link, enter a new password (minimum 8 characters, including uppercase, lowercase, and a number), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team. For security, never share your password reset link with anyone.

During registration on idobet, you provide your full name, date of birth, email address, mobile phone number, and a username and password. After account creation, we require KYC (Know Your Customer) verification: upload a clear photo of your ID document (KTP, passport, or driver's license) and a selfie holding the document. Verification typically completes within one business day. Once verified, you can deposit and withdraw. We use this information to comply with local regulations and prevent fraud. Your data is encrypted and stored securely.

Log into your idobet account and navigate to Settings. Under Account Preferences, you can update your email, phone number, and notification settings. To pause activity temporarily, contact our support team with your request; we can place a hold on your account for a specified period. During a pause, you cannot deposit, withdraw, or place bets. To resume, contact support again. For permanent account closure, submit a request via Settings or email support. Closure is irreversible; your account data is retained for regulatory compliance but access is terminated.

If a deposit does not credit to your idobet account within the expected timeframe, first check your bank or wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) to confirm the money left your account. If the payment was deducted but idobet did not receive it, contact our support team with your transaction ID and bank reference number. We will investigate and either credit your account or process a refund to your original payment method. Refunds typically take 3–5 business days. For withdrawals, if funds do not arrive after the standard processing window, check your bank account for any rejection notices, then contact support with your withdrawal request ID.

idobet does not charge deposit or withdrawal fees. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction size. Check with your bank or wallet provider for their fee schedule. Deposit amounts are credited in full to your idobet balance. Withdrawal amounts are sent to your registered payment method; the amount you receive depends on any fees your provider deducts. We recommend confirming your payment method's fee policy before depositing large amounts.

idobet offers sportsbook markets (football: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League; also badminton, MotoGP, and esports: Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger with multi-camera studios), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each category has its own rules and payout structure. Review the game rules before placing your first bet. Live-dealer games stream in real time; sportsbook odds update continuously during matches. Slot games operate on fixed RTP (return-to-player) percentages set by the game provider.

Our idobet loyalty programme rewards active users with points for deposits, bets, and gameplay. Points accumulate in your account and can be redeemed for bonus credits or exclusive perks. Higher tiers unlock better rewards: Bronze, Silver, Gold, and Platinum. Tier status is based on your activity over a rolling 30-day period. As you climb tiers, you earn faster point multipliers and access to special promotions. Tier benefits reset monthly, so consistent activity maintains your status. Check your account dashboard to see your current tier, points balance, and available rewards. Loyalty points do not expire as long as your account remains active.

Contact our idobet support team via email, live chat, or phone during business hours. Email support is available at [email protected]; responses typically arrive within 24 hours. Live chat is accessible from your account dashboard and offers real-time assistance for urgent issues. For account-specific problems (transaction disputes, verification delays, withdrawal issues), have your account username and the relevant transaction ID ready. Support staff in Jakarta, Surabaya, Bandung, and Medan handle regional inquiries. For technical issues, describe your device type, browser, and the exact error message you see. Our services are available only where local law permits; support staff can clarify jurisdiction-specific access questions.